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Credit Balance Analyst - 992901
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Job Number: 506262
Work Type: Full Time with Full Benefits
Location: Fort Lauderdale-Davie, Florida
Department: Clinical Collection Service
Categories: Healthcare - Clinic Administration, Medical Professionals & Technicians
| About Us: |
We are excited that you are considering joining Nova Southeastern University!
We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. NSU considers applicants for all positions without regard to race, color, religion, creed, age, sex, sexual orientation, gender identity or expression, genetic information, disability, political affiliation or belief, national origin, marital or veteran status or any other legally protected status. |
| Job Title: | Credit Balance Analyst - 992901 |
| Location: | Fort Lauderdale-Davie, Florida |
| Work Type: | Full Time with Full Benefits |
| Job Category: | Exempt |
| Hiring Range: | |
| Pay Basis: |
Annually |
| Subject to Grant Funding?: | No |
| Essential Job Functions: | 1. Reviews and analyzes patient accounts to identify credit balances resulting from overpayments, adjustments, or billing errors. 2. Investigates the root cause of credit balances and implements corrective actions to prevent recurrence. 3. Processes refunds for patients and third-party payers in accordance with established policies and procedures. 4. Ensures that refund requests are properly documented and compliant with regulatory requirements. 5. Maintains accurate records of credit balances, refunds processed, and related metrics. 6. Generates and presents reports to management on credit balance trends, resolutions, and performance metrics. 7. Works closely with billing, collections, and revenue cycle teams to resolve credit balance issues and improve overall processes. 8. Coordinates with the finance department to ensure accurate reconciliation of accounts. 9. Communicates with patients regarding credit balances, refund processes, and any necessary follow-up actions. 10. Performs other duties as assigned. 11. Completes special projects as assigned. |
| Marginal Job Functions: | |
| Required Knowledge, Skills, & Abilities: | Knowledge: 1. Proficient knowledge of MS Office Suite (Outlook, Word and Excel). 2. English Language - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 3. Customer and Personal Service - General knowledge of principles and processes for providing customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction. 4. Proficient knowledge of healthcare regulations, insurance policies, and compliance standards related to billing and collections. 5. Proficient knowledge of healthcare billing software. Skills: 1. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 2. Speaking - Advanced skills in talking to others to convey information effectively. 3. Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. 4. Reading Comprehension - Advanced understanding of written sentences and paragraphs in work-related documents. 5. Judgment and Decision Making - Proficient skills in considering the relative costs and benefits of potential actions to choose the appropriate one. 6. Writing - Advanced skills in communicating effectively in writing as appropriate for the needs of the audience. 7. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 8. Service Orientation - Proficient skills in actively looking for ways to help people. 9. Communication - Excellent verbal and written communication skills, with the ability to create engaging content. Abilities: 1. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. 2. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. 3. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events). 4. Collaboration - Ability to work effectively with colleagues and supervisors. 5. Ability to enter and verify information with accuracy. 6. Ability to maintain confidential information. 7. Ability to assess accounts receivable data, identify trends, and recommend improvements. Physical Requirements and Working Environment: 1. Speech Recognition - Must be able to identify and understand the speech of another person. 2. Speech Clarity - Must be able to speak clearly so others can understand you. 3. Near Vision - Must be able to see details at close range (within a few feet of the observer). 4. Travel - Must be able to travel on a daily and/or overnight basis. 5. May be required to work nights or weekends. 6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards. |
| Job Requirements: | |
| Required Certifications/Licensures: | |
| Required Education: | Bachelor’s degree |
| Major (if required): | Healthcare Administration, Accounting, Finance, or a related field |
| Required Experience: | Minimum of two (2) years of relevant work experience in accounts receivable, billing, or a related financial role in healthcare. |
| Preferred Qualifications: | 1. Experience in handling financial transactions and reconciling accounts. 2. Experience in a medical or healthcare setting. 3. Experience in medical billing and coding processes. |
| Is this a safety sensitive position? | No |
| Background Screening Required? | Yes |
| Pre-Employment Conditions: |
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| Sensitivity Disclaimer: | Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary. |
Advertised: Eastern Daylight Time
Applications close: Eastern Standard Time